Purpose of this policy
Canary Technology Solutions Pty Limited (Canary, we, us or our) is committed to managing personal information in an open and transparent way. This privacy policy explains how we collect, hold, use and disclose personal information, how you may access and correct personal information we hold about you, and how you may make a privacy complaint.
This policy applies to personal information collected through our website, contact channels, enquiries, client relationships, service delivery activities and other dealings with clients, prospective clients, suppliers, contractors and other individuals.
Website visitor information
When you visit our website, we may collect technical and usage information such as IP address information, website usage data, browser or device information, cookie information, and information about how you interact with our website, forms and pages.
Enquiry and contact information
If you contact us, submit an enquiry, request information, subscribe to updates or otherwise communicate with us, we may collect your name, business name, role or title, email address, phone number, address and the contents of your enquiry or communications with us.
Client and prospective client information
If you are a client or prospective client, we may collect business contact details, account and billing information, records of proposals, services, support interactions, transactions and other information reasonably required to provide and administer our products and services.
How we collect personal information
We may collect personal information directly from you when you contact us, submit a website form, provide information during meetings, calls or email exchanges, subscribe to communications, or otherwise interact with us. We may also collect information automatically through website technologies such as cookies, analytics tools, server logs and similar technologies when you use our website.
Where relevant to the services we provide, we may collect personal information from our clients, from third-party service providers, from technology platforms used in connection with our services, or from other persons you authorise to deal with us on your behalf.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information to:
- respond to enquiries and requests
- provide, administer and support our products and services
- manage client relationships, projects and communications
- process billing and payments
- maintain and improve our website, systems and services
- protect the security of our systems and services
- send marketing communications, where permitted by law, with options to opt out.
Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:
- our employees, contractors and related service personnel
- professional advisers such as lawyers, accountants and auditors
- payment providers and billing support providers
- technology vendors, cloud providers, managed service providers and other third-party providers who help us operate our business, website or services
- our clients or their authorised representatives, where relevant to the services we provide
- regulators, government agencies, courts, law enforcement bodies or others where disclosure is required or authorised by law.
How we hold and protect personal information
We may hold personal information in electronic systems, communications records, project and support systems, billing systems and other business records. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include administrative, organisational and technical safeguards, access controls, security policies, system monitoring, vendor management measures, and encryption or encrypted transmission in transit where appropriate. Canary materials also refer to the use of encryption in transit to help secure business communications.
Access and correction
You may request access to personal information we hold about you, and you may request correction of personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To do so, please contact us using the contact details on our website. We may need to verify your identity before responding. We will consider your request and respond within a reasonable time, subject to any rights and obligations we have under applicable law.
Privacy complaints
If you have a complaint about how we have handled your personal information, please contact us using the contact details on our website and provide details of your complaint. We will review the complaint and respond within a reasonable time. We may ask you for further information to help us assess and respond to the issue.
Overseas disclosure
Canary seeks, where practicable, to use Australian-hosted systems. However, some third-party providers, support personnel or technology arrangements used in connection with our business or services may be located overseas or may store or process personal information overseas. We do not specify countries in this policy unless it is practicable and supported by our records. If you would like more information about overseas handling in a particular context, please contact us.
Cookies and analytics
Our website may use cookies and similar technologies to help operate the site, understand usage, improve performance and support analytics. Depending on the settings and tools in use, you may be able to manage cookies through your browser settings or through any consent tools made available on the website.
Our website may also contain links to third-party websites. Those websites are not controlled by us, and we are not responsible for their privacy practices. You should review the privacy policies of those third-party sites before providing personal information to them.
Automated decision-making
We do not currently arrange for computer programs to use personal information to make, or do things substantially and directly related to making, decisions that could reasonably be expected to significantly affect an individual’s rights or interests.
Contact details
If you have any questions, requests or complaints about privacy, you can contact us using the contact details published on our website, including by telephone on 1300 CANARY, via email to connect@canaryit.com.au, and through the contact channels at https://canaryit.com.au. Our Sydney office address appearing in our business materials is Suite 301, Level 3, 95 Pitt Street, Sydney NSW 2000.